Service User Involvement

At Buckinghamshire Mind, a deep understanding of the needs and experiences of people with mental health problems drives everything that we do. We actively seek opportunities for people with experience of mental health problems to get involved with and shape our organisation and services.

We encourage participation and consult, discuss, meet with, involve, listen to, and understand the views and opinions of as wide a range of people with experience of mental health problems. We use this understanding to plan, develop and implement our services.

Benefits for people who engage with or participate in Buckinghamshire Mind activities:

  • Our services, information and advice more effectively meet our service user’s needs.
  • Service users who engage in participation forums have a space to share and talk about their experiences, which helps them to get well more quickly and to stay well.
  • Engagement in participation forums can help service users to practice existing skills and develop new ones, such as public speaking, running and contributing to meetings and editing/reviewing documents.
  • These skills and experiences can have wider benefits, including helping service users to be more effective in their everyday lives and to be more able to contribute and feel connected to their local communities.

If you have lived experience and would like to get involved in helping to shape and develop our mental health services, we’d love to hear from you.

Please call 01494 463364, email or complete our online Feedback Form.

“I started using services at Bucks Mind in August 2013.  I was very quiet, shy and withdrawn. I received so much help and support from the staff, volunteers and service users.  As I result of this I became a volunteer myself. I was also asked to become a member of the Service User Council [now Service User Involvement]. I have enjoyed being here and see it as challenging but rewarding.”