Bank Staff – Safe Haven Support Worker

Post Title: Casual Safe Haven Support Worker
Reports to: Safe Haven and Wings Team Lead
Salary: £11.93 per hour
Location: Based at Peach Tree House, the Whiteleaf Centre, Aylesbury
Hours of Work: Sundays, Mondays and Tuesday 6.00pm – 1.00am

Purpose of the Role
The Safe Haven Support Worker will work as part of the Safe Haven team based at Peach Tree House in the Whiteleaf centre in Aylesbury – a mental health facility providing inpatient and community care in a modern and welcoming environment. As an employee of Buckinghamshire Mind, working collaboratively with the Adult Mental Health Team, the post holder will support individuals experiencing an emotional or mental health crisis, offering support in a calm, safe and friendly environment.
The aim of the Safe Haven centre is to provide out of hours mental health support and deliver the following key outcomes: –
• To provide a warm and welcoming environment for those people facing a mental health crisis; treating service users with respect and providing personalised support focused on individual need.
• To prevent the escalation of the mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
• To raise patient awareness of alternative mental health services appropriate to personal need and circumstances and encourage their use to improve longer term mental health and well-being and reduce social isolation.
• To increase the independence and self-management skills of those people accessing the service.
Main Responsibilities
Supporting Service Users
• Working as part of the Safe Haven team to contribute to the smooth running of the service as a whole.
• Provide advice and emotional support to individuals referred to the Safe Haven.
• Welcome new referrals to the Safe Haven; carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
• Offer light refreshments and help create a relaxed atmosphere.
• Utilising the online Bucks Mind Guide to help people to develop self-management strategies and to make the best use of the local resources around them, signposting or making referrals as required.
• Ensure the wellbeing and safety of service users, reporting any concerns to your line manager.
• Keep up to date with best practice and contribute to the continuous improvement of the service.
• Assist in monitoring the quality of the service and the outcomes achieved.
• Communicate effectively with other team members ensuring that relevant information is passed on appropriately.
• Ensure that the named care coordinator (or other referral source) is made aware of recommendations so that they can be followed up.
• Monitor patient progress by liaison with AMHT colleagues and/or accessing electronic patient records.
• Attend staff meetings as required.
Interpersonal skills
• To communicate appropriately and effectively with service users who may sometimes be in distress.
• Demonstrate effective teamwork with other Safe Haven colleagues.
• To recognise, challenge and be responsive to stigma and discrimination of all kinds.
• To represent the organisation in a professional and appropriate manner at all times.
• To work creatively, looking at new possibilities, bringing new ideas to the team and respond appropriately to the needs and views of both current and potential service users.
Other
• To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety and the Professional Boundaries policy .
• To keep informed about other projects, events and related issues regarding Buckinghamshire Mind.
• Inform Buckinghamshire Mind colleagues if Mind Guide information needs revising or if any additional services are identified for inclusion.
• To prepare for supervision and use it effectively.
• To keep line manager up to date and informed.
• To work in a flexible way to take on other responsibilities as appropriate
SUPERVISION, TRAINING AND SUPPORT
• Supervision is provided by both allocated managers on a regular basis.
• Buckinghamshire Mind has a system of annual appraisals.
• Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.

Person Specification
Post: Safe Haven Support Worker
The person specification seeks to define a person most likely to be suited to the job of and Office Administrator. Candidates are required to meet all the essential Conditions listed. E = essential criteria; D = desired criteria. Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.
General
• Supports the aims and work of Buckinghamshire Mind and Oxford Health NHS Trust (E)
• Maintains strict confidentiality concerning all Buckinghamshire Mind and Oxford Health NHS Trust matters (E)
• A positive attitude towards people with mental health problems, in particular people’s ability to develop and change. (E)
• Strong commitment to equal opportunities and diversity. (E)
Service Specific
• Experience of providing a support service to vulnerable adults. (E)
• An understanding of and sensitivity to the needs of people living with mental health problems. (E)
• Ability to deal effectively and calmly with challenging situations. (E)
• Ability to respond appropriately to people in distress and maintain appropriate boundaries. (E)
• Discretion and judgment when dealing with sensitive and/or confidential information. (E)
• Knowledge and understanding of the relevant statutory authorities including NHS and social care. (D)
• Ability to prioritise your own workload and manage time effectively. (E)
• Ensure the wellbeing and safety of service users, reporting any concerns to your line manager. (E)
• Capacity to cope effectively with the pressures of the post and to use the support and supervision provided (E)

Communication and Interpersonal skills
• Good level of IT skills including Microsoft Office and Outlook (D)
• Good verbal communication and interpersonal skills (E)
• Effective team worker with ability to take initiative and work on an individual basis (E)
• Experience and understanding of the importance of team working. (E)
Mental Health, Wellbeing and Information working
• Ability to use information to ensure people are made aware of the opportunities and services available and the range of ways they can use the Buckinghamshire Mind service and other related services. (D)
• Understanding and knowledge of other mental health and related services, both voluntary and statutory. (D)
VERY IMPORTANT: Applicants should send their CV’s along with a covering letter which outlines how you feel your skills and experience meets the requirements of the role. The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.
NOTE: The post holder will be an employee of Buckinghamshire Mind but will also be given an honorary Oxford Health contract in order to access premises and read and upload patient notes.
Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

To apply: please send your covering letter and CV to recruitment@bucksmind.org.uk

How to Apply – Please send a copy of your updated CV along with a covering letter which outlines how you feel your skills and experience meets the requirements of the role, and the Equal Opportunities form (available here). The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made. Please send all applications to recruitment@bucksmind.org.uk.

Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Buckinghamshire Mind is an equal opportunities employer and in doing so we are required to collect monitoring data detailed in the attached Equal Opportunities Form. We welcome applications from all sections of the community and all information provided will be regarded as confidential and held securely within Human Resources records. All information will be retained in accordance with the General Data Protection Regulation (GDPR).


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