Friends in Need Coordinator

Buckinghamshire Mind


Buckinghamshire Mind shares national Mind’s vision: We won’t give up until everyone experiencing a mental health problem gets both support and respect”. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever. We deliver high quality community-based services across the county of Buckinghamshire and East Berkshire to reach out and ensure everyone with a mental health problem gets access to the help they need.

Post Title:                 Friends in Need Coordinator

Salary:                       £22,440 per annum FTE pro rata (£13,342 per annum actual based on 22 hours per week

Location:                   Buckinghamshire – North

Hours of Work:         22 hours per week – (ideally Mon – Wed, 30 mins unpaid break to be taken within hours; there may be some flexibility on days). Flexibility for evening or weekend work maybe required.

The Service

Through a range of activities, Friends in Need in Buckinghamshire supports people with depression, anxiety and/or  social isolation to maintain wellbeing by developing strong local networks of like-minded people.

The post holder will be key in day to day service delivery, responsible for coordinating the services and activities for Friends in Need members and for supporting people to join and use the network effectively.

Main Responsibilities

  • Offer a blend of online and face to face peer  support activities  tailored to the needs of the group. Find creative ways of engaging people who are eligible to access the service and encourage them to join and use the network effectively.
  • Maintain a varied timetable of events and promote all available opportunities widely.
  • To work in a person-centered way with members, supporting them to achieve their goals.
  • To ensure all service associated administrative tasks and monthly monitoring figures are completed in a timely manner
  • Welcome and induct all appropriate referrals into the service.
  • Expertly support people to maintain recovery by expertly promoting the Five Ways to Wellbeing.
  • Support and encourage people using the project to develop and run social groups and exercise events.
  • Support the Team Lead in the recruitment of volunteers within the Friends in Need Communities.
  • Ensure effective management of service budget.
  • Responsibility for the support of Friends in Need peer volunteers.
  • Ensure high levels of meaningful member’s involvement in service provision.
  • Ensure the events and groups are run safely and effectively.
  • Encourage celebrations of the achievements of the Friends in Need community.
  • Participate in events to promote Friends in Need and Buckinghamshire Mind generally through voluntary sector and community sources.


  • To attend staff meetings and external meetings as agreed with the Friends in Need Co-ordinator Team Lead.
  • To keep the Friends in Need Co-ordinator Team Lead informed of matters relating to Friends in Need activities particularly those which have a bearing in the reputation and development of Buckinghamshire Mind.
  • Flexibility of hours may be required including evening or weekend work.
  • To undertake such duties not included in the job description as are reasonably requested by the Friends in Need Co-ordinator Team Lead.
  • To comply with all Bucks Mind policies and procedures with emphasis on Health & Safety and safeguarding.

Person specification

Post: Friends in Need Coordinator

The person specification seeks to define a person most likely to be suited to the job of Friends in Need Coordinator.  Candidates are required to meet all the essential Conditions listed.  E = essential criteria; D = desired criteria.  Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.


  • Supports the aims and work of Buckinghamshire Mind (E)
  • Maintains strict confidentiality concerning all Buckinghamshire Mind matters (E)


Qualifications and experience

  • Relevant professional qualification e.g. degree or diploma (D)
  • Relevant experience (E)
  • Experience of leading groups and/or running training sessions (E)
  • Experience of working with challenging group dynamics (D)
  • Empathy of, or lived experience of mental health challenges (E)
  • Experience of coordinating innovative projects (D)
  • Excellent knowledge of IT based social networking (E)
  • Experience of working with and understanding the diversity of the local community (D)

Knowledge, skills and abilities

  • Is committed to working for equal opportunities for all people (E)
  • Ability to work flexibly (role can include evening and weekend working). (E)
  • Maintains confidentiality in line with Buckinghamshire Mind policy (E)
  • Ability to practically encourage and support vulnerable people to develop confidence (E)
  • Has excellent IT and communication skills (E)
  • Can work effectively as part of a team. (E)
  • Well-developed verbal, interpersonal and customer services skills (D)
  • Can organize own workload and work without direct supervision (E)
  • Can keep written records and data (E)
  • Access to vehicle for work related travel, with relevant licence and insurance as appropriate (work related mileage will be paid) (E). Alternative travel suggestions will be considered.
  • Understanding of equality and diversity principles (E)
  • Lives locally to post

Employee Benefits

  • 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
  • Training and development opportunities
  • Cycle to work scheme
  • Employee Assistance Programme – free professional confidential counselling
  • Annual leave purchase scheme
  • Flu vaccinations
  • Free eye tests
  • Pension: Auto Enrolment (currently 5% employee contribution, 3% employer contribution)

Applications: Please send –

CV and Supporting Statement.  Your Supporting Statement should explain how your skills and experience meet each of the requirements detailed in the Person Specification.

The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.

Buckinghamshire Mind is an Equal Opportunities employer. In accordance with the Equality Act 2010 reasonable adjustments will be considered throughout the recruitment process and any future employment.  We welcome applications from all sections of the community including individuals with lived experience of mental health problems. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

To apply for any of our vacancies, please send your CV and covering letter to [email protected]


    How to Apply – Please send a copy of your updated CV along with a covering letter which outlines how you feel your skills and experience meets the requirements of the role, and the Equal Opportunities form (available here). The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made. Please send all applications to [email protected].

    Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

    Buckinghamshire Mind is an equal opportunities employer and in doing so we are required to collect monitoring data detailed in the attached Equal Opportunities Form. We welcome applications from all sections of the community and all information provided will be regarded as confidential and held securely within Human Resources records. All information will be retained in accordance with the General Data Protection Regulation (GDPR).

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