Safe Haven Crisis Support Worker (High Wycombe)

Buckinghamshire Mind

Post Title:                           Safe Haven Crisis Support Worker (High Wycombe)

Reports to:                         Safe Haven Team Lead

Salary:                                £22,500 per annum FTE pro-rata ( £13,074 pa actual)

Contract:                             1-year fixed term

Hours of Work:                   Part Time: 21.5 hours per week.

Thursday, Friday, and Saturday – 6pm – 1am (with 30-minute break)

Additional 2 admin hours per week (Ideally Tuesday, but some flexibility can be given on days and work base – between 9-5pm)

Holidays:                            25 days holiday, 2 wellbeing days, plus bank holidays per annum, pro-rata

Probationary Period:          Six Months

Place of Work:                   High Wycombe (occasionally Aylesbury dependent on service need)

Purpose of the Role

The Safe Haven Support Worker will work as part of the Safe Haven team based in High Wycombe, supporting individuals experiencing an emotional or mental health crisis, offering support in a calm, safe and empathic environment. In recent times the service has been adapted to offer support by telephone, video calls in addition to Face to Face support, although the following still applies:

The aim of Safe Haven is to provide out of hours mental health support and deliver the following key outcomes: –

  • To provide a warm and welcoming environment for those people facing a mental health crisis; treating service users with respect and providing personalised support focused on individual need.
  • To prevent the escalation of the mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
  • To raise patient awareness of alternative mental health services, appropriate to personal need and circumstances, and encourage their use to improve longer term mental health and well-being and reduce social isolation.
  • To increase independence and good self-management skills of those people accessing the service.

Main Responsibilities

Supporting Service Users

  • Working as part of the Safe Haven team to contribute to the smooth running of the service as a whole.
  • Provide emotional support to individuals referred to the Safe Haven.
  • Welcome new referrals to the Safe Haven; carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
  • Offer light refreshments and help create a relaxed atmosphere.
  • Utilising the online Bucks Mind Guide to help people to develop self-management strategies and to make the best use of the local resources around them, signposting or making referrals as required.
  • Ensure the wellbeing and safety of service users, reporting any concerns to your line manager.
  • Keep up to date with best practice and contribute to the continuous improvement of the service.
  • To ensure Safeguarding concerns are responded to appropriately in line with Buckinghamshire Mind’s Safeguarding Policies.
  • Assist in monitoring the quality of the service and the outcomes achieved.
  • Communicate effectively with other team members ensuring that relevant information is passed on appropriately.
  • Ensure that the named care coordinator (or other referral source) is made aware of recommendations so that they can be followed up.
  • Monitor patient progress by liaison with AMHT colleagues and/or accessing electronic patient records.
  • Attend staff meetings as required.

Interpersonal skills

  • To communicate appropriately and effectively with service users who may sometimes be in distress.
  • Demonstrate effective teamwork with other Safe Haven colleagues.
  • To recognise, challenge and be responsive to stigma and discrimination of all kinds.
  • To represent the organisation in a professional and appropriate manner at all times.
  • To work creatively, looking at new possibilities, bringing new ideas to the team and respond appropriately to the needs and views of both current and potential service users.


  • To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety and the Professional Boundaries policy .
  • To keep informed about other projects, events and related issues regarding Buckinghamshire Mind.
  • Inform Buckinghamshire Mind colleagues if Mind Guide information needs revising or if any additional services are identified for inclusion.
  • To prepare for supervision and use it effectively.
  • To keep line manager up to date and informed.
  • To work in a flexible way to take on other responsibilities as appropriate.


  • Supervision is provided by both allocated managers on a regular basis.
  • Buckinghamshire Mind has a system of annual appraisals.
  • Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.

Person Specification

Post: Safe Haven Crisis Support Worker

The person specification seeks to define a person most likely to be suited to the job of and Office Administrator.  Candidates are required to meet all the essential Conditions listed.  E = essential criteria; D = desired criteria.  Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.


  • Supports the aims and work of Buckinghamshire Mind, Oxford Health NHS Trust and other Partnership organisations(E)
  • Maintains strict confidentiality concerning all Buckinghamshire Mind and Oxford Health NHS Trust matters (E)
  • A positive attitude towards people with mental health problems, in particular people’s ability to develop and change. (E)
  • Strong commitment to equal opportunities and diversity. (E)
  • Appropriate and confidential home working space to allow for remote delivery of the service when necessary (E)

Service Specific

  • Experience of providing a support service to adults with mental health difficulties. (E)
  • Experience of supporting people in emotional distress (E)
  • Empathy and sensitivity to the needs of people with mental health difficulties (E)
  • Ability to form positive working relationships with service users and make a positive contribution to improving the quality of life for people with mental health difficulties (E)
  • Experience and/or training in how to deescalate challenging behaviour (E)
  • Ability to respond appropriately to people in distress and maintain appropriate boundaries. (E)
  • Ability to recognise and support the personal resourcefulness of people with mental illness to enable service users to create effective solutions (E)
  • Ability to work in a way which will enable service users to obtain/retain responsibility for their decision making (E)
  • Discretion and judgment when dealing with sensitive and/or confidential information. (E)
  • Ability to prioritise your own workload and manage time effectively. (E)
  • Ability to use sound judgement and ensure the wellbeing and safety of service users, reporting any concerns to your line manager. (E)
  • An ability to demonstrate personal resilience and act calmly in emergencies and utilise support and supervision provided (E)
  • Be committed to the delivery of the Safe Haven Model, understanding limitations and boundaries for supporting service users (E)
  • Demonstrate commitment to continuous development of job-related knowledge and skills, including essential IT skills (E)
  • Ability to access a range of settings including ability to travel between sites (E)
  • Able to work weekends/evenings (E)
  • Knowledge and understanding of the relevant statutory authorities including NHS and social care. (D)

Communication and Interpersonal skills

  • Good level of IT skills including Microsoft Office and Outlook (E)
  • Good verbal communication and interpersonal skills (E)
  • Effective team worker with ability to take initiative and work on an individual basis (E)
  • Experience and understanding of the importance of team working in a challenging environment. (E)

Mental Health, Wellbeing and Information working

  • Understanding and knowledge of other mental health and related services, both voluntary and statutory. (E)
  • Ability to use information to ensure people are made aware of the opportunities and services available and the range of ways they can use the Buckinghamshire Mind service and other related services. (E)

Employee Benefits

  • 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
  • Training and development opportunities
  • Cycle to work scheme
  • Employee Assistance Programme – free professional confidential counselling
  • Childcare vouchers
  • Annual leave purchase scheme
  • Flu vaccinations
  • Free eye tests
  • Pension: Auto Enrolment (currently 5% employee contribution, 3% employer contribution)

Applications: Please send –

CV and Supporting Statement.  Your Supporting Statement should explain how your skills and experience meet each of the requirements detailed in the Person Specification.

The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community including individuals with lived experience of mental health problems. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

To apply for any of our vacancies, please send your CV and covering letter to

    How to Apply – Please send a copy of your updated CV along with a covering letter which outlines how you feel your skills and experience meets the requirements of the role, and the Equal Opportunities form (available here). The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made. Please send all applications to

    Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

    Buckinghamshire Mind is an equal opportunities employer and in doing so we are required to collect monitoring data detailed in the attached Equal Opportunities Form. We welcome applications from all sections of the community and all information provided will be regarded as confidential and held securely within Human Resources records. All information will be retained in accordance with the General Data Protection Regulation (GDPR).

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