Online Counselling Service

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Our Online Counselling Service offers counselling from your home or another safe and confidential space that you have access to, using your PC or other mobile devices.

This service is online using a secure link, not an instant messaging service.

Who is this suitable for?

Our aim is to improve accessibility for people who face barriers to attending counselling in person. Below are some examples:

  • Working hours that make it hard to attend
  • Difficulties accessing transport
  • Carers or parents
  • Have a disability or a long-term health condition
  • Living in a rural Buckinghamshire area
  • Life situations that make it difficult to leave your home

Online counselling could also be a first step someone takes in reaching out for support.

What can I expect?

Our core purpose is to provide a confidential counselling service that is available to individuals regardless of age, gender, sexuality, disability, religion or background.

We are an independent service, operating separately from GPs and other Statutory Agencies. We will only report issues to other agencies if we have concerns about the safety of a service user or someone they tell us about. Individuals will be offered an initial appointment to ascertain that we are the right service for them. Following this, they will be offered weekly counselling sessions with their allocated counsellor. The duration of each session is 50-60 minutes. Please be aware that due to high levels of demand for this service, individuals may have to go onto a waiting list for their ongoing counselling to start.

We also offer Rapid Access Online Counselling.

Our service is an organisational member of the British Association of Counselling and Psychotherapy and our counsellors adhere to and work within the BACP Ethical Framework for the counselling professions.

How can I access this service?

If you would like to refer yourself to our counselling service, we’d love to hear from you. Please email or call us on 01494 463364, or you can download the form below and send it to us.

Self-referral form


Buckinghamshire Mind’s online counselling service is self-funding and, for the service to continue, it is necessary to charge a fee.

Fees are discussed at the initial appointment and the amount agreed will be the fee charged for the initial appointment and all ongoing sessions.

To find out more about our Fees, please click here.


Talking Therapies booklet

If you feel you require any support to access this service, for example hearing loop, translator or mobility aids, please call 01494 463364 or email and we will get back to you to discuss your individual needs.