Information and Options Worker (Maternity Cover), North Bucks

Buckinghamshire Mind


About Buckinghamshire Mind

We’re Mind, the mental health charity.  We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support.  We provide a range of support services across Buckinghamshire including day services, education and training, counselling, services to prevent people from becoming unwell, befriending, peer support groups, children and young people’s services and employment support. We have an active Service User Council who ensure that we provide a voice for people with mental health problems in the county.  With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.

Post Title:               Information and Options Worker (mat cover), North Bucks

Reports to:             Buckinghamshire Mind Recovery and Wellbeing Manager & CMHT                                                  Team Manager/Band 6 Supervisor

Salary:                    £22,500 per annum

Hours of Work:      Full Time 37 hrs/week: Monday-Thursday 9am-5pm, Friday 9                                                        4.30pm

Contract:               1 year fixed-term maternity cover (anticipated start date May 2022)

Work Location       Based in the Whiteleaf Centre, Aylesbury, with travel across North                                                Bucks and working from home if Covid restrictions require.


The Information and Options Worker will help to raise patient awareness of alternative mental health services appropriate to personal need and circumstances as well as encourage and support service users to use these services to improve longer term mental health and well-being.

Working closely with the Community Mental Health Team the postholder will take referrals (post assessment or during treatment) and signpost patients aged 18-65 to appropriate community support services – both within Bucks Mind and with other service providers.

The post holder will work closely with service users to understand their recovery goals and provide ‘handholding’ support to enable service users to attend the groups/activities in the community. A high level of work will take place in community as well as from within the Whiteleaf Centre across varied short-term periods of work (often no more than 3 months with each service user).

The post holder will keep monitoring and impact data, provide regular stats and collate printed publicity material and information to supply to service users when required. Close liaison with Buckinghamshire Mind’s teams will also be required to ensure referrals into Buckinghamshire Mind services are well supported and that information and publications are up to date and available.


  • Supervision is provided on a monthly basis by both Oxford Health and Bucks Mind.
  • Buckinghamshire Mind has a system of annual appraisals.
  • Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.


Raising Patient Awareness

  • To take referrals from a number of sources within Oxford Health and dependent upon decisions taken during patient assessment and/or treatment have a 1:1 consultation with patients at the Whiteleaf Centre, patient’s homes and in community locations, and to provide details of the range of (support) options available in the community, signposting, referring or supporting as required.
  • Provision of an individual face to face ‘options sessions’ for people at assessment stage who do not meet treatment threshold or are discharged from the CMHT treatment team. This will be done remotely if required by social distancing measures.
  • Providing a digital option for the service, when and if required by Government guidelines on social distancing. This includes providing weekly activity packs/care packages sent via post, Zoom meetings/social activities, Facebook engagement and phone calls.
  • Where needed take patients to the community groups/activities/services to promote their ability to attend the service regularly and independently.
  • Liaise with Care Coordinators to agree on patient chosen activity and discuss future community-based support options as required.
  • Ensure that the named Care Coordinator (or other referral source) is made aware of the recommendations so that they can be followed up.
  • Attend the OH Service User Forum and Carers Forum and other meetings where patients will be attending to promote awareness.


  • Monitor patient progress by liaising with CMHT colleagues and/or accessing electronic patient records.
  • Reporting of service evaluation and outcome measures such as caseload, referral source, referrals, signposting recommendations, needs, progress measures, impact.
  • Attend Multidisciplinary, Business meetings and any appropriate forum or team meeting, such as reflective practice, requested by manager to discuss and share information around potential patients.

Supporting and developing the Bucks Mind Information Service

  • To support the development and provide updated information for the Buckinghamshire Mind Guide database and website.
  • To liaise with outside organisations, individuals and the community at large to ensure the information we hold and distribute is correct, up to date and appropriate.
  • To work with Bucks Mind colleagues to ensure that the online Bucks Mind Guide is well promoted and utilised across partner and community organisations.
  • Monitor gaps in services and seek to mobilise additional provision to meet the needs of service users.

Interpersonal skills

  • To communicate appropriately and effectively with service users and professionals across Bucks Mind, Oxford Health and the wider community.
  • Demonstrate effective teamwork with the Information and Options Worker based in the South CMHT to ensure quality of service provision, attending weekly peer support where possible.
  • To recognise, challenge and be responsive to stigma and discrimination of all kinds.
  • To represent the organisation in a professional and appropriate manner at all times.
  • To work creatively, looking at new possibilities, bringing new ideas to the team and respond appropriately to the needs and views of both current and potential service users.


  • To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety and the Code of Conduct.
  • To keep informed about other projects, events and related issues regarding Buckinghamshire Mind.
  • To share ideas, issues, information with the team and in the wider Mind forum.
  • To prepare for supervision and use it effectively.
  • To keep line manager up to date and informed.
  • To work in a flexible way to take on other responsibilities as appropriate.
  • To attend both internal and external meetings for Buckinghamshire Mind and the CMHT.
  • This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive.  It will be subject to regular review and amendment as necessary in consultation with the post holder.


Post: Information and Options Worker, North Bucks

The person specification seeks to define a person most likely to be suited to the job of Information and Options Worker.  Candidates are required to meet all the essential Conditions listed.  E = essential criteria; D = desired criteria.  Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.


  • Supports the aims and work of Buckinghamshire Mind and Oxford Health NHSTF (E)
  • Maintains strict confidentiality concerning all Buckinghamshire Mind and Oxford Health NHSTF matters (E)
  • A positive attitude towards people with mental health problems, in-particular people’s ability to develop and change. (E)
  • Access to vehicle for work related travel, with relevant licence and insurance as appropriate (work related mileage will be paid) (E). Alternative travel suggestions will be considered.
  • Educated to degree level or above in a relevant subject area to the role. (D)
  • Experience working with at risk adults with mental health needs. (D)

Planning, organising and administration

  1. High level of ICT skills, and administration skills, including understanding and experience of using databases and data protection issues. (E)
  2. Ability to write clear, concise and relevant notes pertaining to meetings with service users. (E)
  3. Ability to prioritise work appropriately, meet deadlines, keep timely appointments and manage a varied diary whilst working under pressure (E)
  4. Have sufficient knowledge to set up and provide support via digital online mediums, such as Microsoft Teams, Facebook and Zoom when Government guidelines on social distancing require a remote service.

Interpersonal and communication skills (inside and outside the organisation)

  1. Ability to respond appropriately to people in distress and maintain appropriate boundaries. (E)
  2. Work with patients/service users in a person-centred way (E)
  3. Have capacity to work with empathy, kindness and patience with mental health service users. (E)
  4. Be able to support people professionally and build positive rapport via varied mediums i.e. face to face, telephone or digitally online (E)
  5. Excellent written and oral communication skills (E)
  6. Experience and understanding of the importance of team working across varied community services (E)

Mental Health, Wellbeing and Information working

  1. Have a good understanding of mental health, the factors that impact those who experience challenges to their mental wellbeing, as well as the barriers they may face in their daily lives. (E)
  2. Understanding of and sensitivity to the needs of people living with mental and emotional problems. (E)
  3. Understanding and knowledge of other mental health and related services, both voluntary and statutory, in the South Buckinghamshire area, and be able to signpost service users accordingly. (D)
  4. Ability to work with service users in a solution focused way that supports them in their needs and journey to recovery. (E)

Organisational knowledge and understanding

  1. The ability to work within Buckinghamshire Mind’s policies and procedures including Equal Opportunities, Confidentiality and Safeguarding. (E)

Openness and accountability

  1. The ability to prepare for and use supervision and team meetings well. (E)
  2. The ability to take responsibility for your work and conduct and to make yourself accountable. (E)

Employee Benefits

  • 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
  • Training and development opportunities
  • Cycle to work scheme
  • Employee Assistance Programme – free professional confidential counselling
  • Annual leave purchase scheme
  • Flu vaccinations
  • Free eye tests
  • Pension: Auto Enrolment (currently 5% employee contribution, 3% employer contribution)

Applications: Please send –

VERY IMPORTANT:  Applicants should send a copy of their CV along with a ‘Supporting Statement’ which responds to each of the points listed in the Person Specification / Selection Criteria.  For example, a) An understanding of and sensitivity to the needs of people living with mental and emotional problems – please let us know what skills and experience you have that matches this criteria.

The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.

Buckinghamshire Mind is an Equal Opportunities employer. In accordance with the Equality Act 2010 reasonable adjustments will be considered throughout the recruitment process and any future employment.  We welcome applications from all sections of the community including individuals with lived experience of mental health problems. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

To apply for any of our vacancies, please send your CV and covering letter to [email protected]

NOTE: The postholder will be an employee of Buckinghamshire Mind but will also be given an honorary Oxford Health contract in order to access premises and interrogate and upload patient notes.


    How to Apply – Please send a copy of your updated CV along with a covering letter which outlines how you feel your skills and experience meets the requirements of the role, and the Equal Opportunities form (available here). The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made. Please send all applications to [email protected].

    Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

    Buckinghamshire Mind is an equal opportunities employer and in doing so we are required to collect monitoring data detailed in the attached Equal Opportunities Form. We welcome applications from all sections of the community and all information provided will be regarded as confidential and held securely within Human Resources records. All information will be retained in accordance with the General Data Protection Regulation (GDPR).

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