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Bucks Safe Haven, in partnership with Oxford Health NHS Foundation Trust, provides an alternative to A&E for people experiencing mental health crisis.

We work collaboratively with you to empower you and provide emotional listening support as well as helping you to manage your mental health better.

We help you to understand where to go for help in the local community, but most importantly to feel safer and create safety plans if you are struggling to keep yourself safe due to thoughts of self-harm or of ending your life.

Who is this suitable for?

Anyone over the age of 18 who is experiencing mental health difficulties (excluding dementia) may be able to use our service.

What can I expect?

The service offers face-face groups with the option of a 1-1 discussion with a trained crisis support worker.

We are also offering 30-minute telephone or video support calls for people who cannot access the service face-to-face. Please download the Video Call Guide below.

Safe Haven allows you to talk openly about how you are feeling and to build trusting relationships with supportive members of staff, without the fear of being judged. We work with you in a very empathetic and genuine way, no matter what the crisis is.


There is no charge for this service.

How can I access this service?

The Bucks Safe Haven service is operating in Buckinghamshire from 6pm- midnight, in the following locations:

High Wycombe: 7 nights a week

260 Desborough Road, High Wycombe, Buckinghamshire, HP11 2QR

Please call: 01494 218098

Aylesbury: 7 nights a week

Peach Tree House, Oxford Health NHS Foundation Trust, Bierton Road, Sapphire Way, Aylesbury, Buckinghamshire, HP20 1EG

Please call: 01296 453017

Please note, we will ask for some brief contact details during the first call.

We would encourage self-referrals where possible. However, if you are a professional and would like to make a referral into the service, please email us at: [email protected]

Please note, our email address is accessed from 6pm – midnight daily and we will aim to contact the individual on the day they are referred to us. Safe Haven is not a drop-in service. There is no limit to how many nights you can call us, although we would only be able to offer one call per evening.

“Safe Haven keeps me safe, they are reliable, they do not turn me away, they never make me feel like I am wasting their time. They are genuinely nice, kind people.”


Download the Safe Haven PDF

Welcome to Safe Haven leaflet

Download the Safe Haven PDF

Information for Referrers


If you feel you require any support to access this service, for example hearing loop, translator or mobility aids, please call 01494 463364 or email [email protected] and we will get back to you to discuss your individual needs.

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