Safe Haven

Safe Haven COVID-19 Update

In response to the current COVID-19 pandemic we at Buckinghamshire Mind are closely following the Government’s guidelines on health and safety measures regarding social distancing.

We are now providing face-to-face group support on both our Covid-secure sites in Aylesbury and Wycombe, seven evenings a week.

The two group sessions are: 6.30pm – 9pm and 9.30pm – Midnight. 

Please call at 6pm to book a place (please see below for contact details).

To ensure safe social distancing, capacity may be limited, but we will always do our best to accommodate you. We ask that you wear a mask, unless you are exempt.

We are also continuing to deliver our Safe Haven service by offering 30-minute telephone call  and video link slots.

Please see details below on how to access and refer to the service.

MS Bookings Video Calls Guide


What we do

Bucks Safe Haven offers a safe and supportive environment, for anyone living in Buckinghamshire ages 18 years or over as an alternative to A&E, for people experiencing mental health crisis.

Working in partnership with Oxford Health NHS Foundation Trust, Bucks Mind works collaboratively with you to empower you and provide emotional listening support as well as helping you to manage your mental health better.

We help you to understand where to go for help in the local community, but most importantly to feel safer and create safety plans if you are struggling to keep yourself safe due to thoughts of self-harm or of ending your life.

The service offers face-face groups with the option of a 1-1 discussion with a trained crisis support worker.

We are also offering 30-minute telephone or video support calls for people who cannot access the service face-to-face.

Safe Haven allows you to talk openly about how you are feeling and to build trusting relationships with supportive members of staff, without the fear of being judged. We work with you in a very empathetic and genuine way, no matter what the crisis is.

How to access the service

The Bucks Safe Haven service is operating in Buckinghamshire from 6pm- midnight, in the following locations:

High Wycombe: 7 nights a week

260 Desborough Road, High Wycombe, Buckinghamshire, HP11 2QR

Please call: 01494 218098

Aylesbury: Sunday, Monday, Tuesday and Wednesday

Peach Tree House, Oxford Health NHS Foundation Trust, Bierton Road, Sapphire Way, Aylesbury, Buckinghamshire, HP20 1EG

Please call: 01296 453017

Please note, we will ask for some brief contact details during the first call.

We would encourage self-referrals where possible. However, if you are a professional and would like to make a referral into the service, please email us at: buckssafehaven@oxfordhealth.nhs.uk

Please note, our email address is accessed from 6pm – midnight daily and we will aim to contact the individual on the day they are referred to us.

Safe Haven is not a drop-in service.

There is no limit to how many nights you can call us, although we would only be able to offer one call per evening.

Welcome to Safe Haven
Safe Haven leaflet
Safe Haven poster
Bucks Safe Haven Information for Referrers

If you feel you require any support to access this service, for example hearing loop, translator or mobility aids, please call 01494 463364 or email info@bucksmind.org.uk and we will get back to you to discuss your individual needs.